solro Travel is committed to providing you with the best outdoor and travel gear. We want you to be satisfied with your purchase, and if for any reason you are not, our Return and Refund Policy is designed to help you. Return Eligibility
To be eligible for a return, the following conditions must be met: – The item must be unused and in the same condition that you received it.- It must be in the original packaging.- You must request a return within 30 days of receiving your order.How to Initiate a Return
To start the return process, please email us at [email protected]. In your email, include: – Your order number- A brief description of the reason for the return- Any supporting images, if applicableOnce we receive your request, we will provide you with instructions on how to return the item.Return Shipping
Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue as quickly as possible.Contact Us
For any questions regarding returns or refunds, please reach out to us via email at [email protected]. Your satisfaction is our priority!